Resident Satisfaction

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What does this mean?

This refers to the Council’s goal of monitoring and improving resident satisfaction with their local area.  The measure is based on responses to the Residents Survey which asked people to advise how satisfied or unsatisfied they were with 20 aspects of their local area.

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Why is this important?

It is important to have an accurate understanding of the views, opinions and perceptions of local residents.  Local residents are best placed to tell the Council what the key issues are for their local areas.  This information is used to improve local neighbourhoods.