Cleanest, safest and most sustainable neighbourhoods in the country

Are we achieving our targets?

Green – 5; Amber – 0; Red – 0; M – 12

Are we getting better?


Improved performance


Stayed the same


Requires improvement


Further information is needed or the latest measure is unavailable

Analysis and issues

The Key Performance Indicator table above shows that four of the six measures are annual. The two measures that report at mid-year are the maintenance of household waste at appropriate levels and reducing borough-wide CO2 emissions.

The measure regarding household waste shows improved performance, down to 110.7kg per household, against the full-year target of 480kg. The reduction has come through a range of factors, including new arrangements introduced by the Household Waste and Recycling Centres since March 2017 that have lowered the overall volume of waste collected and the residual waste tonnage, as well as a drive to divert more recyclable waste from the residual waste stream.

Reducing CO2 emissions continue to report as Green and are on-track to achieve the target of 39% reduction by end of year. Actions to support this include:

  • Work with industry to establish heating networks in the borough;
  • Work with residential park homes to improve energy efficiency;
  • Electric Vehicle strategy to support transition to low carbon transport;
  • Roll out of LED street lighting across the borough.

The other annual measures will report in the 2018/19 year-end report. These relate to cleaner streets measures. For these measures, to ensure appropriate coverage of the borough, and to mitigate concerns that only certain areas may be inspected, Streetscene use a Land Audit Management System Annual Inspection Matrix (LAMS Matrix for short). This ensures that each of the 46 Wards are inspected three times a year on a scheduled basis (each Ward is inspected once every 4 months), with 11 or 12 Wards throughout the LA being inspected each month. Within each ward, the aim is to carry out 20 inspections per occasion per ward based on land class. No area within the ward is scheduled to be inspected twice within same year to ensure widest spread across the wards. The inspections are carried out from within the commissioning team which is independent to the delivery team. Surveys have been carried out across Cheshire West and Chester to inspect standards of street cleansing and ground maintenance to inform the final accumulated results.

Wider Performance Indicators

Looking at the wider performance measures under this outcome, the proportion of total household waste diverted from landfill through recycling and/or treatment has achieved very high performance, reporting at 100%, exceeding the target set of 98%. Performance has also been high on the proportion of waste sent for reuse, recycling or composting. The Council was recognised as having the fourth highest rate of recycling in the country in figures recently released by the Department for Environment, Food and Rural Affairs (DEFRA). Performance at the end of Quarter 2 was 64%, against the target of 59.5%. A second CO2 measure, looking at emissions from Council assets and services has reported improved performance compared to previous measurements and exceeded the target set.


Analysis and issues

More than 85% of actions are on-track or have been delivered during 18-19. No actions have been re-phased. So far in 2018-19, examples of actions that are on-track or have been delivered include:

  • The redesign of Street care, grounds maintenance & Highways has been delivered, following an extensive process of co-design with residents. 500 assets have been mapped onto geographic information systems. These assets will be transferred into the new IT solution for Streetcare, Confirm by December by 2018. New routes based on the efficient allocation of resources against demand will be built into Confirm, with new service standards also to be produced.
  • The development of an effective approach towards community assets has seen significant progress during 2018-19, including
    • A detailed financial review of assets, budgets, and costs has been undertaken;
    • A Value for Money and Quality Appraisal Model has been developed (July 2018);
    • Assets are in the process of being evaluated against the value for money and quality model.
    • The implementation of a Waste Reduction Volunteer project which utilizes approximately 60 volunteers to promote waste reduction messages around food and composting.
  • The development of the borough’s enforcement approach on following principal issues: littering, dog fouling, fly tipping; business waste; various PSPO offences.
  • The delegation of enforcement powers to third parties, such as parish councils was included in the dog control PSPO consultation that took place earlier in 2018, and a trial was approved by Cabinet on 12th September.

Next Reporting Period: In the second half of 2018-19, the focus will be on a delivering a range of actions, including:

  • Promotion of the Council’s corporate social responsibility policy to support volunteering activities;
  • Embedding the internal Streetcare programme, enabling frontline staff to report issues;
  • Review of the outcomes of the Streetcare pledge.